Unified service catalogue
Regardless of the complexity of your IT infrastructure and the size of your Service Desk, be certain you can store all services in a single unified environment of bpm’online service enterprise. A complete and up to date service catalogue will help you to regulate service processes and offer your customers subscriptions to different services.
New service design
Use the pre-built specifications to design new services in the catalogue. You can manage the technical characteristics and timeframes, appoint Service Desk engineers by their skills to handle appropriate cases, link configuration items and service agreements.
New service operations
Ensure quick launch of new service operations by simply adding them to the service packages of relevant service levels. Connect new services to valid service contracts and publish them on Customer portal.
Use the service catalogue to manage complete service history. You can easily track cases, problems and known errors, service availability history and feedback from customers.